AMREL/AMERICAN RELIANCE’S top
priority is customer satisfaction.
An AMREL representative can be reached 8am-5pm M-F
(pacific time) at 1 (800) 654-9838 (US only) and (626) 443-6818
(Int'l). Whether you’re a customer with a special application
requirement or you need technical assistance with an existing
product, you’ll know there’s something special about AMREL, the
moment a LIVE PERSON ANSWERS THE PHONE.
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Personalized Service
Whether it’s providing a standard power product or
developing a customized/modified
product, AMREL’s skilled and dedicated team works hand in
hand with their customers in meeting their application requirements.
No need to worry about getting lost in the shuffle,
with representatives throughout the U.S. and Canada, a single, highly trained salesperson will strategize with you every
step of the way. That’s why AMREL has become the leader in providing
custom solutions to ATE and Military markets.
AMREL's CRM program includes:
•
Customer Profile - to better serve their customers, from the initial
sales contact stage to the product service and support stage –
• AMREL’s customer’s profile/activity
is accessible through a corporate-wide shared information
system.
• Quality Control Monitoring - phone and online surveys are conducted to insure the highest level
of quality service is being met.
• Information forums for
sales/service, marketing, and engineering are conducted on a regular
basis to share product and market updates -
• this insures that AMREL is addressing their customer’s
needs in regards to product development and customer service.
As a pledge to their customers, all phone lines at
AMREL are answered by a LIVE AMREL representative – not an automated
service (Monday thru Friday, 8am to 5pm PST). Customers can rest
assured that their questions or concerns will be handled personally and promptly.
An AMREL sales representative will serve as the
initial contact for technical support needs. In the event that an in-depth answer to
a technical question is required, the AMREL representative will
place the customer in contact with the technical support
expert best suited to address the customer's specific dc power
supply or electronic load inquiry.
Still need more help? Can’t find the answer to
your question? Call AMREL at 1-800-654-9838 to speak with a LIVE AMREL representative.
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